Terms of Service

Account Responsibilities

• Keep account information accurate and current (including a valid email).
• You are responsible for all activity on your account — protect your credentials.
• We may request verification (ID, payment proof) for security reasons.

Migration Details

• Complex or late migrations may incur fees.
• Always keep your own backups — you are responsible for your data.
• We assist with DNS, email, and domain transfers, but third-party dependencies may increase time required.

Prohibited Activities

You are strictly prohibited from engaging in any activity that:

• Is illegal, promotes illegal activity, or violates any applicable law or regulation.
• Involves child exploitation, pornography, human trafficking, or sexually explicit content.
• Encourages terrorism, violence, hate speech, or harm to individuals, animals, property, or communities.
• Engages in spamming, phishing, hacking, or other malicious activities including port scanning, spoofing, brute-force attacks, crypto-mining, or malware distribution.
• Infringes on intellectual property rights, trade secrets, or violates confidentiality agreements.
• Interferes with or disrupts the security, functionality, or performance of CloudCareHost's servers, websites, or services.
• Hosts or distributes pirated software, warez, illegal downloads, counterfeit products, gambling operations, or scams (including Ponzi schemes, high-yield investment programs, or lottery fraud).
• Shares or promotes misleading, false, or defamatory information about CloudCareHost, its employees, or its services.

Additional Restrictions

You are also not allowed to:

• Collect or share any personal or non-public data of another user without their written consent.
• Copy, modify, or redistribute content, data, or services from CloudCareHost without prior written permission.
• Circumvent, disable, or interfere with any security features or access restrictions built into our services.
• Resell or commercially offer CloudCareHost services or technology without authorization.
• Use our platform to support or promote banned organizations or hate groups.

Examples of Abuse

• Network Attacks: Any attempt to compromise, damage, or disrupt a CloudCareHost server or network, or that of another company or individual. This includes port scanning, IP range scanning, vulnerability scanning, and other forms of intrusion attempts.
• DDoS Activity: Distributed Denial of Service (DDoS) attacks against CloudCareHost or originating from our servers are strictly prohibited and may result in immediate account termination.
• Illegal or Malicious Content: Hosting or distributing phishing pages, malware, ransomware, spyware, scams, or any harmful software or content.
• Copyright or Trademark Violations: Storing or sharing pirated software, movies, music, digital media, or infringing on another's intellectual property. Verified copyright complaints may result in suspension or removal of content.
• Excessive Resource Usage: Sites or applications consuming excessive CPU, RAM, bandwidth, or other server resources in a way that impacts other customers may be subject to suspension, throttling, or a required plan upgrade.
• Defamation or Harassment: Hosting defamatory content, leaking personal information, or using our services to harm or harass others is strictly prohibited.
• Respectful Communication: Abusive, harassing, or disrespectful behavior towards CloudCareHost staff may result in immediate termination without refund.

Definition of Spam

Spam includes but is not limited to:

• Sending unsolicited bulk emails or commercial messages (UCE/UBE) to recipients who have not explicitly opted in.
• Using purchased or rented email lists, "safe lists," or lead databases without verified permission.
• Sending fraudulent, misleading, or deceptive messages.
• Hosting or promoting websites that are advertised through spam ("spamvertised sites").
• Operating open relays, anonymous mailers, or email servers that allow spam distribution.

Prohibited Activities

You may not use CloudCareHost services to:

• Send unsolicited email campaigns, mass marketing messages, or promotional emails without prior consent from recipients.
• Send content that contains malware, phishing links, or viruses.
• Engage in email spoofing, forged headers, or deceptive sending practices.
• Send messages promoting restricted industries without prior approval, including pornography, escort services, gambling, "get-rich-quick" schemes, online trading/forex, multi-level marketing, or high-risk pharmaceuticals.
• Send bulk messages from email addresses you do not own or have permission to use.
• Send mailbombs, harmful attachments, or content designed to reduce server performance for others.

Sending Limits

To maintain service quality and prevent abuse:

• Shared Hosting: Up to ~100 outgoing emails/hour per domain
• Reseller: ~25 outgoing emails/hour per domain
• VPS/Cloud: ~1,000 outgoing emails/hour per domain
• Dedicated: ~2,000 outgoing emails/hour per domain

These limits help prevent server blacklisting and maintain optimal delivery rates. Exceeding these limits may result in temporary throttling or suspension.

Enforcement & Penalties

• Immediate suspension for spam; cleanup fees may apply (starting at $250 USD).
• Repeat or criminal violations may lead to permanent termination and law enforcement involvement.
• Report spam to [email protected] with full headers.

Customer Responsibilities

To ensure compliance, you agree to:

• Only send messages to recipients who have explicitly opted in or have an established business relationship with you.
• Provide clear unsubscribe mechanisms in all marketing emails and honor opt-out requests promptly.
• Maintain valid contact information in your account at all times.
• Regularly monitor your email practices and security to prevent unauthorized access to your account.

Reporting Spam Violations

If you receive spam originating from a CloudCareHost server or suspect a violation of this policy, please forward the complete email headers and message details to [email protected]. Our Abuse Team will investigate and respond promptly, usually within 10 business days.

Backup Frequency & Availability

• Shared Hosting & Reseller Hosting: We perform daily backups for these plans and retain copies for the last 14 days. Backups include website files and databases but do not include email accounts, media-heavy files, or non-standard server configurations.
• VPS, Cloud, and Dedicated Servers: Backups are not automatically included for these services. We strongly recommend purchasing a paid backup solution for enhanced data security.
• Storage Limits: Accounts larger than 20GB of data or containing over 100,000 inodes may be excluded from automatic backups due to resource limitations. Hosting accounts cannot be used for general file storage or as a backup repository; all backup files generated should be promptly downloaded and removed.

Customer Responsibilities

• You are solely responsible for the integrity of your data and should always keep offsite backups of all files, databases, and emails.
• Backups created via cPanel or other tools should be downloaded and deleted to avoid automatic removal during server maintenance.
• Customers should not rely solely on CloudCareHost's courtesy backups for disaster recovery.

Backup Limitations & Exclusions

• Backups are offered as a complimentary service, with no guarantee of availability or completeness.
• Backup services may be modified, suspended, or discontinued at our discretion without prior notice.
• Data corruption, failed backups, or large account size may prevent full restoration.
• Backups do not cover emails, third-party integrations, or unsupported file structures.

Data Restoration

• Our support team will assist with data restores on a best-effort basis.
• Restores may incur service fees, particularly for large accounts or frequent requests.
• Restoration timelines are not guaranteed and depend on data availability and server resources.

Use of Third-Party Services

• CloudCareHost may act as a reseller or licensor for certain third-party tools, integrations, or services.
• These products are offered as-is and are designed to work in connection with our hosting services.
• You may only use these products or services as permitted under our Terms of Service and the provider's terms.
• You are not allowed to copy, modify, reverse-engineer, resell, or tamper with third-party software or hardware in any way.

Responsibility and Limitations

• CloudCareHost is not the manufacturer of third-party products and is not responsible for defects, errors, or service disruptions caused by these external products.
• We cannot guarantee that future updates to our services or their products will always remain fully compatible.
• If you experience an issue with a third-party product, your rights and remedies are limited to those offered by the third-party provider.
• Any warranties, guarantees, or support for these products come directly from the third-party provider, not CloudCareHost.

Third-Party Offers and Promotions

• Occasionally, we may provide discounts, special offers, or promotions on third-party products.
• These offers are subject to additional restrictions and may change or expire without notice.
• All purchases or transactions with third parties are at your own risk, and CloudCareHost is not responsible for pricing accuracy, fulfillment, or quality of these services.

ICANN Compliance

In compliance with ICANN's Transfer Policy, you authorize CloudCareHost to act as your Designated Agent when necessary to approve updates to your registrant information. Please note that all domain registration and renewal fees are final and non-refundable once completed.

Domain Name Rules & Trademark Protection

We take trademark protection seriously. You may not register a domain name that infringes on an established brand or trademark, especially if your business offers similar goods or services. For example, domains like amazonoffershub.com or teslacreditloan.in would be considered trademark violations and may result in suspension and legal action. Always choose a unique domain that reflects your brand and complies with intellectual property laws.